Bookings

Bookings can be made by telephone or email and will be confirmed on receipt of the signed booking form and deposit.
The signature on the booking form confirms you have read, understood and fully accept these conditions.
‘The Client’ refers to the signatory on the booking form and must be a minimum of 18years old. ‘The Client’ is responsible for all the named members of the party relating to the booking.
It is the Client’s responsibility to ensure all members of the party have adequate travel/medical insurance to include cover for winter sports where appropriate.

Contract

The contract will exist once a signed booking form is received from ‘The Client’ by Chalet Lamorna, along with all deposits. Chalet Lamorna will issue a confirmation letter upon receipt of these.

Payments

Following receipt of deposits – the balance as stated on the confirmation letter is required to be paid no later than 8 weeks prior to the commencement date of the arrival. If payment is not received by the due date, Chalet Lamorna reserves the right to cancel the reservation without further notice, retaining the deposits and the right to levy cancellation charges.

Preferred method of payment: Bank transfer. Payments may also be made by UK sterling cheque.

Cancellations & Changes

By Client
Once your booking has been confirmed by Chalet Lamorna, if you wish to cancel all or part of the booking, it must be notified in writing by ‘The Client’ to Chalet Lamorna via recorded delivery.
Cancellation charges:-
More than 8 weeks before commencement date - loss of deposit.
6 – 8 weeks notice – 50% of total cost
2 – 6 weeks notice – 75% of total cost
2 weeks or less - 100% of total cost

By Chalet Lamorna
In the unlikely event that Chalet Lamorna have to cancel the booking, then all monies received from ‘The Client’ will be refunded. You will be notified as soon as possible of any changes/cancellation.
You will not be refunded if the cancellation is due to forces beyond the control of Chalet Lamorna, such as war, fire, flood, strike, riot, natural disaster, political unrest or any other circumstances amounting to Force Majeure. Chalet Lamorna will not be liable for any claims of compensation.

Chalet Lamorna’s Rights

Chalet Lamorna reserves the right to decline any reservation without explanation. In any such instance the deposit will be returned in full. Chalet Lamorna also reserve the right to terminate the holiday of any guest and party whose behaviour threatens the condition of the Chalet, or seriously impairs the enjoyment of the other guests. If any damages have been caused ‘The Client’ will be liable for any costs. Cancellation charges will apply and Chalet Lamorna will not be responsible for any costs incurred by ‘The Client’.

Responsibility of Client

While on Chalet Lamorna property, all guests are expected to behave in an orderly and acceptable manner.
Chalet Lamorna accept no liability for loss or damage, including personal injury or death, caused or suffered by your improper, inappropriate or ill-advised use of the hot-tub.
Clients are responsible at all times for the safety of their personal possessions, documents and all ski equipment including rental equipment.
Guests are totally responsible for the supervision of any children who are staying at Chalet Lamorna and within their party.

General Conditions

Chalet Lamorna will not be liable for any claims for compensation or responsibility for loss or injury during organised guiding sessions or otherwise. Chalet Lamorna cannot accept any responsibility for any loss delay or costs connected to adverse weather or traffic conditions and the effect any of these may have on travel arrangements, accommodation and skiing. Also Chalet Lamorna cannot accept responsibility for any limitations imposed by resort authorities, ski lifts & ski school, ski hire operators or any travel arrangements made by the clients.
Chalet Lamorna does not accept pets.

Smoking Policy

For insurance and safety reasons Chalet Lamorna operates a ‘No Smoking’ policy in the chalet. If guests wish to smoke, they must do so outside the chalet.

Complaints

In the unlikely event of any problems occurring during your stay they should be made clear to the chalet staff as soon as possible, preferably whilst still in the resort, to allow for an early resolution to be found. A claim can only be considered if made in writing within 28 days following completion of the stay.

Insurance

It is up to Clients to ensure that each member of their party has all necessary medical and travel insurance documents to cover themselves fully before embarking on the holiday.